4. RETURNS POLICY
4.1 If you are contracting as a consumer, you have a statutory
right to cancel a Contract at any time within seven working
days, beginning on the day after you received the Products. In
this case, you will receive a full refund of the price paid for
the Products in accordance with our refunds policy (set out in
clause 9 below). In addition to your statutory rights because we
want you to be pleased with the Products you have purchased
we offer a 30 day right to Cancel a contract provided that
the Products are returned to us unopened within 30 days of
purchase.
4.2 To cancel a Contract, you must inform us in writing. You
must also return the Product(s) to us immediately, unopened
in the same condition in which you received them. The cost of
returning any Products to us shall be at your expense and risk
unless the Products are damaged or faulty. You have a legal
obligation to take reasonable care of the Products while they are
in your possession. If you fail to comply with this obligation, we
may have a right of action against you for compensation.
4.3 You will not have any right to cancel a Contract for the
supply of any of the following Products:
• Gift vouchers
• Products which have been opened or which we reasonably
believe have been used
.
4.4 We strongly recommend that Products be return to us by
a recorded delivery service as we cannot accept liability for
Products lost in transit.
4.5 This policy is only applicable to Products purchased online.
We are unable to process returns for purchases made within a
partnered retail location.
4.6 Your statutory rights remain unaffected.